Tate Boys Complete Car Care Promise
Professionals You Trust. Service Beyond Expectations.
At Tate Boys Tire & Service, our highest priority is serving our customers. We are 100% committed to you, our valued customer. We strive to make every part of your experience with us hassle-free and pleasant. That’s why we’ve created this Customer Bill of Rights. These Rights are our pledge that your business with us is subject to the highest level of service from everyone in our company.
Customer Bill of Rights
The Right to a 90-day no hassle tire return policy
If you don’t like your new tires for any reason, bring them back within 90 days. We’ll apply your purchase price toward a difference set of tires for your vehicle. We want you completely happy with your tires.
The Right to our responsiveness, and our respect
You are entitled to having your needs met with speed and purpose. You are entitled to be treated with respect and courtesy. This includes accessibility to our employees, to information, and to others within our company who can help you when you need it.
The Right to be sold only what you need
We promise to properly qualify the needs of your vehicle, your needs as a driver, and to offer professional and honest recommendations. We’ll never sell you more than you need, or suggest service that isn’t warranted. If we don’t have exactly what you need or want, we promise to do everything possible to get it for you in a timely manner.
The Right to a clear explanation of costs before we do any work
We will not perform any work on your vehicle without your approval. After we’ve given you a clear explanation, you will receive a detailed report of the work to be performed on your vehicle and full disclosure of our labor rates, applicable warranties, and payment policies. No surprises. We promise.
The Right to have trained professionals working on your vehicle
Vehicles today are more technologically advanced than ever before. We’re committed to providing the best ongoing training and certification for our tire and service technicians. Our technicians are on the leading edge of today’s technology and are among the best trained professionals in our industry.
The Right to always know the status of your vehicle
We promise to keep you informed, every step of the way, during your visit at Tate Boys Tire & Service. From the moment your vehicle enters our shop, until the time the service on your vehicle is complete, we’ll keep you posted.
The Right to a clean, comfortable place to wait
We promise to maintain a clean, comfortable waiting area; to regularly clean the restrooms; and to always have the fresh, hot coffee, complimentary popcorn, and wireless internet access. Always.
The Right to be our most important customer, and to service beyond expectations
Without you, there is no Tate Boys Tire & Service. Every customer is important to us, no matter what. If you don’t receive service beyond your expectations, it’s your right to tell us.